If you are searching for ICT jobs in Australia with visa sponsorship, a current opportunity for an ICT Customer Support Officer is being advertised by Acira Consultancy Pty Ltd. The position offers a reported salary of A$90,000 to A$120,000 per year, is full-time and includes visa sponsorship among the advertised benefits.
This vacancy could be relevant to IT support specialists, help desk professionals and other ICT workers with experience troubleshooting computer systems, software, hardware and network-related issues.
ICT Customer Support Officer Job in Australia
Acira Consultancy Pty Ltd is looking for an ICT Customer Support Officer to provide technical assistance, user guidance and training relating to computer systems. The role involves diagnosing technology problems, resolving software and hardware issues and helping users operate applications effectively.
The advertised position also covers practical ICT tasks such as software installation, computer system maintenance, network implementation and repairing equipment such as printers, terminals and modems.
For international applicants, one of the most important features is that the employer's advertisement specifically states that visa sponsorship is available.
Job Details at a Glance
- Job title: ICT Customer Support Officer
- Occupation code: ANZSCO 313112
- Employer: Acira Consultancy Pty Ltd
- Location: Greater Adelaide, South Australia
- Additional location stated: Adelaide & Melbourne
- Employment type: Full-time
- Salary: A$90,000–A$120,000 per year
- Visa sponsorship: Advertised as available
- Work arrangement: In person
The current Indeed listing confirms the salary range, full-time status and visa sponsorship benefit. The original job description also identifies the occupation as ICT Customer Support Officer (313112).
What Does an ICT Customer Support Officer Do?
An ICT Customer Support Officer helps employees or customers solve technology-related problems and ensures computer systems and applications continue to operate properly.
Depending on the employer, an ICT support professional may work with computers, operating systems, software applications, network infrastructure and peripheral equipment. Typical work can include troubleshooting technical problems, installing software, responding to user questions and maintaining ICT equipment.
For this particular vacancy, the advertised responsibilities extend beyond traditional help desk support and include computer network implementation, website maintenance and the assembly, installation and repair of computer hardware and software.
ICT Customer Support Officer Responsibilities
The successful applicant will be expected to provide practical technical support and help users resolve computer-related problems. According to the vacancy, the responsibilities include:
- Identifying software and hardware requirements and recommending solutions
- Responding to questions and problems involving software and hardware
- Installing and downloading appropriate software
- Adapting existing programs to meet user requirements
- Designing and maintaining websites
- Implementing computer networks
- Repairing equipment including terminals, printers and modems
- Assembling and installing computer systems
- Maintaining computer hardware and software
- Diagnosing and repairing ICT equipment and related systems
These responsibilities make the vacancy relevant to candidates with a broad technical background rather than applicants focused exclusively on customer service.
Skills That Can Help You Qualify
Applicants for ICT support jobs in Australia should be prepared to demonstrate practical technical knowledge and strong communication skills. Experience in help desk support, desktop support, hardware troubleshooting or network support can be particularly relevant to this type of position.
Useful skills for an ICT Customer Support Officer can include:
- Hardware and software troubleshooting
- Technical support and help desk assistance
- Computer system installation and maintenance
- Basic network troubleshooting
- Software installation and configuration
- Problem-solving and diagnostic skills
- Customer service and user support
- Clear communication with technical and non-technical users
- Computer equipment repair and maintenance
The job advertisement itself focuses on the ability to provide user support, training and guidance while diagnosing technical problems and maintaining network infrastructure.
ICT Jobs in Australia with Visa Sponsorship
For overseas technology professionals, visa sponsorship can be an important factor when searching for Australian employment. In this vacancy, visa sponsorship is explicitly listed by the employer.
However, an advertised sponsorship opportunity should not be interpreted as an automatic visa approval. International candidates must still satisfy the requirements of the applicable Australian visa pathway and any relevant skills, English-language, health, character or employment requirements.
The occupation ICT Customer Support Officer (ANZSCO 313112) is also currently referenced on Australia's skilled occupation lists and is associated with several skilled and employer-sponsored pathways. The exact pathway available to an applicant depends on their circumstances and the current Department of Home Affairs requirements.
How Much Does an ICT Customer Support Officer Earn in Australia?
This particular vacancy advertises a salary between A$90,000 and A$120,000 per year. The salary is stated directly in the current job advertisement.
That means the advertised maximum salary is A$120,000 annually, although the actual salary offered to a successful candidate may depend on experience, skills and the employer's assessment.
Where Is This ICT Job Located?
The Indeed listing currently displays Greater Adelaide, South Australia as the job location. The employer's description also states Adelaide & Melbourne.
Because the listing contains more than one location reference, applicants should confirm the exact work location, reporting arrangements and position location with the employer before accepting an offer.
Who Should Apply for This Australia ICT Job?
This opportunity may suit professionals with experience in IT support, ICT customer service, help desk operations, desktop support, computer hardware, software troubleshooting or network support.
It may also be worth considering for qualified international ICT professionals who are specifically searching for Australian jobs with visa sponsorship. Candidates outside Australia should carefully review their immigration eligibility before making relocation plans.
How to Apply for the ICT Customer Support Officer Position
If this ICT Customer Support Officer job in Australia matches your experience, review the complete vacancy details before submitting your application.
Your CV should clearly demonstrate relevant ICT experience, technical support skills and your ability to troubleshoot hardware and software problems. If you have experience with networks, computer installations, user training or technical customer service, make sure those skills are easy for the recruiter to identify.
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Frequently Asked Questions About ICT Jobs in Australia
Is visa sponsorship available for this ICT Customer Support Officer job?
Yes. The current job advertisement from Acira Consultancy Pty Ltd specifically lists visa sponsorship as an available benefit. However, sponsorship does not guarantee that every international applicant will qualify for an Australian visa.
How much does this ICT Customer Support Officer job pay?
The advertised salary is A$90,000 to A$120,000 per year for the full-time position.
What is the ANZSCO code for an ICT Customer Support Officer?
The occupation is listed as ANZSCO 313112 – ICT Customer Support Officer. This classification is used in Australia's skilled migration system and is currently associated with relevant skilled and employer-sponsored pathways.
What qualifications do I need to work as an ICT Customer Support Officer in Australia?
The requirements vary between employers and visa pathways. Relevant ICT qualifications and practical experience in technical support, hardware, software, networks or help desk environments can strengthen an application. For migration purposes, additional skills assessment and visa requirements may apply depending on the pathway and applicant's circumstances.
Can foreigners apply for ICT Customer Support Officer jobs in Australia?
Yes, international applicants can search and apply for Australian ICT positions that advertise visa sponsorship. For this particular vacancy, the employer states that visa sponsorship is available. Overseas applicants should verify that they meet both the employer's selection criteria and the requirements of the relevant Australian visa.
What does an ICT Customer Support Officer do?
An ICT Customer Support Officer provides technical assistance to users, diagnoses hardware and software problems, installs and maintains systems, answers technical questions and may support networks and other ICT infrastructure. The responsibilities can vary by employer.
Is this ICT job full-time?
Yes. The current listing describes the position as full-time and in-person.
Where is this ICT Customer Support Officer position based?
The listing is displayed in Greater Adelaide, South Australia, while the employer's job description refers to Adelaide and Melbourne. Applicants should confirm the precise location before proceeding with the application.
Is ICT Customer Support Officer on Australia's skilled occupation list?
Current migration information identifies ICT Customer Support Officer, ANZSCO 313112, on the relevant skilled occupation listings and associates the occupation with several skilled and employer-sponsored visa pathways. Because Australian immigration rules and occupation lists can change, applicants should verify the latest requirements with the Australian Department of Home Affairs before applying for a visa.
What skills are important for an ICT Customer Support Officer?
Important skills can include hardware and software troubleshooting, technical support, software installation, network support, computer maintenance, problem-solving and communication. The advertised position specifically emphasizes diagnosing technical issues, supporting users and maintaining computer systems and network infrastructure.
Final Thoughts
This ICT Customer Support Officer job in Australia stands out for international ICT professionals because the vacancy advertises both a competitive salary of A$90,000–A$120,000 per year and visa sponsorship.
The role covers a broad range of IT support activities, including troubleshooting hardware and software, assisting users, installing systems, maintaining equipment and supporting computer networks. This makes it potentially relevant to candidates with hands-on ICT support experience.
If you are interested in working in Australia, carefully review the vacancy and confirm the exact position location, employment conditions and sponsorship arrangements before applying.
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Important: Job details, salary, availability and sponsorship arrangements can change. Always check the original vacancy before applying and verify current Australian visa requirements through the appropriate official sources.